Usage conditions


This section contains the terms you must accept if you want to hire any of the products or services that we offer on our Platform.

Our Platform allows you to purchase tickets for different types of events organized by the “Student Council of the University of Lleida” and register for activities organized by the same Student Council. The “Student Council of the University of Lleida” is a body of the University of Lleida, with NIF Q7550001G.

This document sets out the conditions that apply to all the products you can purchase on the Platform, without prejudice to the fact that any particularity may be available for a specific product.

If you want to get general information about our Platform or about our Privacy Policy, we recommend you the reading of these other sections: Legal Notice and Cookies and Privacy Policy that you can find at the end of the document.

If you wish to browse and use our website and purchase the products we offer, you can continue using our website. If this is not the case, you will have to stop browsing our website and you will not be able to use our services. In this case, do not hesitate to contact us to comment any of the points listed here.

The index of the points content in this section is the following one:

  1. Intellectual and Industrial Property
  2. Use of the Platform
  3. Exclusion of Responsibility
  4. Basic aspects of the Platform
  5. How to purchase tickets through the Platform?
  6. Suspension, substantial modification, or cancellation of an Event
  7. Policy of refunds
  8. Unsubscribe the Platform
  9. Applicable Law and Jurisdiction

Intellectual and Industrial Property

All intellectual and industrial property rights about the Platform, as well as its contents and graphic elements, belong to their respective owners and are protected by the Spanish and international legislation in matters of intellectual and industrial property.

Use of the Platform

Access and use of the Platform is free, except the services offered through it, which may be subject to particular conditions and a price that must be accepted by the user before contracting it.

The user commit himself to make an appropriate and lawful use of the Platform and the services and content offered through it, always respecting the present Conditions, the applicable legislation, and the rights of third parties. The user agrees to refrain from:

  • Use the Platform for illegal purposes or contrary to these Conditions, morals and generally accepted good customs and public order.
  • Perform any act that may damage, render useless, overload, or deteriorate the Platform or prevent its normal use and functioning.
  • Introduce viruses, malicious programs or any other type of technology that may cause damage to the Platform or to the computer systems of its users.
  • Use the Platform for the transmission, installation or publication of any material or information that is defamatory, offensive, obscene, threatening, xenophobic or that incites violence or discrimination for reasons of gender, race, or religion, or that in any way attack against morals, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, the applicable regulations.

Exclusion of Responsibility

The Platform will not be responsible for damages of any nature that could derive from the access or use of the Platform.

Basic aspects of the Platform

Before purchasing products or buying tickets is important to carefully read the Terms of Purchase, in order to be sure that the Platform is offering what you are looking for and that you agree with the terms of sale.

These Purchase Conditions are available to the buyer before making the purchase and must be expressly marked to make the purchase.

By checking the option "I have read and I accept the Legal Conditions" you are pointing out that you agree the terms and conditions and you want to accept them. Any new features or tools that may be added to the current service will also be subjected to the Terms and Conditions of Purchase, although these new conditions will only be applied to the Products you have already purchased if they offer you options that are more advantageous.

The reading and acceptance of these Terms of Purchase is a necessary condition for the use of the services of the Platform. These Purchase Conditions govern the relationship between the buyer of the Products and the organization of the event (Universitat de Lleida - Q7550001G).

As a buyer, you recognize that you have enough capacity to contract, have read and understood the present Purchase Conditions of the Platform and accept them.

How to purchase tickets through the Platform?

If you are interested in purchasing Tickets for an Event, you must register after having carefully read the specific characteristics of the event and being agree with them before purchasing the Tickets.

You can save your ticket in the following ways:

  • When you make the payment, we will show you a page with a button that says: "download tickets". When you press the button, the ticket will be downloaded to your device.
  • You will receive the pertinent Tickets to the email provided.

This document will always be the proof of purchase.

If you have had any problems during the purchase process, you can contact the platform at the email "[email protected]".

In any case, you guarantee that the data you provide us is true and you are responsible for communicating us any changes or updates of them. Therefore, you will be the only responsible for responding to false or inaccurate information that you provide and about the data that you provide in your relations with us, other users and specially related to the Organizers.

Suspension, substantial modification, or cancellation of an Event

The event will be considered suspended, substantially modified, or cancelled if the organizer itself communicates this suspension, substantial modification, or cancellation or if it can be proved through reliable means that this has been the case. In this case of cancellation, the customer will receive from the Platform a refund of the total price paid for their ticket (including management costs) within a maximum period of 10 days from the organizer's communication or that the Platform has echoed the reliable fact that proves it. No refund of the price paid will be made in case of suspension of the event, on the day of its realization or in the days before, due to motivated security reasons, considering the assumptions established in the licenses, security protocols or recommendations of the competent authorities in matters of security.

The refund will be made to the current account associated with the card used by the purchaser in the ticket purchase process. The customer will not have to take any action since it will be the Platform itself that will proactively make this refund. However, we will be happy to answer customers who ask us in this case.

Policy of Refunds

Regarding the right of withdrawal as a consumer, for informational purposes only, we point out that the applicable regulations, specifically article 103 section l) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, specifically excludes from the right of withdrawal the supply of services related to recreational activities.

Unsubscribe the Platform

You can request to unsubscribe from our Platform at any time by sending us an email to [email protected] and we will process it as soon as it’s possible. We will not ask you for justification for the effective cancellation, although we reserve the right to ask you about the reasons for this cancellation for statistical purposes and to improve the service. In any case, before unsubscribing you must keep in mind that:

  • You do not have any Open Ticket purchase process or any registration in a specific activity.
  • You must bear in mind that we will delete all data associated with your account and if you later decide to reintroduce our Platform, your new profile, even if it is associated with the same email account, will start all over again.

Applicable Law and Jurisdiction

These Conditions will be governed and interpreted in according to the Spanish legislation. For any dispute that may arise from access or use of the Platform, the parties will be submitted to the Courts and Tribunals of the city of Lleida (Spain), refusing any other jurisdiction that may correspond to them.

For more information about the legal notice, privacy policy and data protection, visit: